SHIPPING POLICY

  • We offer free shipping worldwide.
  • All prices displayed on our website are exclusive of taxes, customs duties, import fees, tariffs, and related charges, unless explicitly stated otherwise.

  • The buyer is solely responsible for paying any applicable local sales tax, VAT/GST, customs duties, import fees, brokerage charges, or other costs imposed by the destination country.

Returns and refunds

  • You may request a return within 7 days of receiving your order.

  • To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

  • Proof of purchase (such as an order confirmation or receipt) is required.

  • Certain goods are not eligible for return, including but not limited to: Items marked “Final Sale.”

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be credited to your original payment method within 5 business days.

  • Customers are responsible for all shipping costs associated with returning an item unless the return is due to our error (e.g., wrong or defective product).

    • Shipping charges are non-refundable.

    • We are not responsible for returns lost or damaged in transit.

    Contact

    For questions about shipping, returns or refunds, please contact us at: vfxballs@vfxballs.com